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Incident history

Mar 2023 - May 2023

May 2023

No incidents reported

April 2023

Apr 08

1:53 AM - 1:53 AM UTC (0min duration)

Incognia APIs were impaired during 10 minutes due to a deployment issue

The issue is fixed.

1 update
Impacted:
APIs
Apr 06

9:22 AM - 9:22 AM UTC (0min duration)

Webhooks impaired

Our Incognia Onboarding API V2 and Webhook features was impaired during 4 hours due to a hardware degradation of our cloud provider

1 update
Impacted:
APIs

March 2023

Mar 09

8:04 PM - 8:04 PM UTC (0min duration)

Incognia API degraded

Our APIs had degraded performance due to an issue with Java bundle. It was automatically resolved thanks to canary rollout.

1 update
Impacted:
APIs
Mar 09

7:33 PM - 7:33 PM UTC (0min duration)

Incognia API degraded

During an upgrade, our APIs had degraded performance due to bug in our delivery system.

1 update
Impacted:
APIs