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Incident history

Jun 2023 - Aug 2023

August 2023

No incidents reported

July 2023

Jul 19

2:20 PM - 2:20 PM UTC (0min duration)

API responding 5xx

This incident has been resolved.

1 update
Impacted:
APIs
Jul 06

3:41 PM - 6:26 PM UTC (2h 46min duration)

API latency is degraded

The API is fully operational without latency issues.

4 updates
Impacted:
APIs
Jul 06

2:17 PM - 2:23 PM UTC (5min duration)

API latency is degraded

The problem has been identified and the latency is now normalized

3 updates
Impacted:
APIs
Jul 05

10:22 PM - 10:22 PM UTC (0min duration)

Incognia APIs unavailability

The incognia APIs have been temporarily down by a few minutes due to an issue with resource allocation on our ALB.\n\nThe issue had already been identified and fixed and the APIs are already fully operational.

1 update
Impacted:
APIs

June 2023

Jun 13

8:16 PM - 8:55 PM UTC (39min duration)

Degraded performance on dashboard

This incident has been resolved.

3 updates
Impacted:
Product dashboard
Account and Organization
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Integrations