Dashboard access is intermittent

Incident Report for Incognia

Resolved

This incident has been resolved.
Posted Aug 21, 2025 - 19:56 UTC

Update

Users may experience degraded login performance due to an ongoing issue with Auth0 (https://status.auth0.com/incidents/pmsqxcfwfk00). Incognia’s third-party authentication provider.
Posted Aug 21, 2025 - 18:50 UTC

Update

We are continuing to monitor for any further issues.
Posted Aug 21, 2025 - 18:43 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Aug 21, 2025 - 18:42 UTC

Investigating

We are currently investigating this issue.
Posted Aug 21, 2025 - 18:31 UTC
This incident affected: Product dashboard (User Authentication, Explore, Integrations, Account and Organization, API Reference, Documentation).