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Aug 21, 2025 6:31 PM UTC

Dashboard access is intermittent

Impacted:
Product dashboard
User Authentication

Updates

  • Aug 21, 2025 7:56 PM UTC

    This incident has been resolved.

    Resolved
  • Aug 21, 2025 6:50 PM UTC (1 hour and 5 minutes earlier)

    Users may experience degraded login performance due to an ongoing issue with Auth0 (https://status.auth0.com/incidents/pmsqxcfwfk00). Incognia’s third-party authentication provider.

    Monitoring
  • Aug 21, 2025 6:43 PM UTC (7 minutes earlier)

    We are continuing to monitor for any further issues.

    Monitoring
  • Aug 21, 2025 6:42 PM UTC (1 minute earlier)

    A fix has been implemented and we are monitoring the results.

    Monitoring
  • Aug 21, 2025 6:31 PM UTC (11 minutes earlier)

    We are currently investigating this issue.

    Investigating