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Incident history

Sep 2025 - Nov 2025

November 2025

Nov 27

11:00 PM - 11:15 PM UTC (15min duration)

Dashboard maintenance

The scheduled maintenance has been completed.

4 updates
Nov 25

8:02 PM - 8:02 PM UTC (0min duration)

Degraded Performance on Risk API

Between 19:47 and 19:52 UTC, the Risk API returned 5xx errors, causing service instability.\nAlthough error rates recovered after 19:52 UTC, some clients continued to experience degraded performance until 20:09 UTC.

1 update
Impacted:
Product dashboard
Nov 18

12:00 PM - 2:37 PM UTC (2h 37min duration)

Dashboard degraded performance - Cloudflare Service Disruption

This incident has been resolved.

6 updates
Impacted:
Product dashboard
Documentation
Account and Organization
User Authentication
Explore
API Reference
Integrations
Nov 06

10:32 PM - 10:33 PM UTC (1min duration)

Increased number of missing_integrity_data on Risk API

Issue was fixed, API is 100% operational.\nTimeline:\n- The problem first started at 19:30 UTC;\n- Stopped at 20:42;\n- At 21:23 it started again;\n- It was detected at 21:55 and fixed at 22:07.

2 updates
Impacted:
APIs
Nov 05

11:00 PM - 11:28 PM UTC (29min duration)

Dashboard maintenance

The scheduled maintenance has been completed.

4 updates

October 2025

Oct 31

12:00 AM - 12:15 AM UTC (15min duration)

Dashboard maintenance

The scheduled maintenance has been completed.

4 updates
Oct 20

4:55 PM - 10:47 PM UTC (5h 52min duration)

Dashboard degraded performance - AWS Service Disruption

This incident has been resolved.

2 updates
Impacted:
Product dashboard
APIs
Documentation
Account and Organization
User Authentication
Explore
API Reference
Integrations
Oct 20

9:53 AM - 10:27 AM UTC (35min duration)

AWS Outage

This incident has been resolved.

2 updates
Impacted:
Product dashboard
APIs
Documentation
Account and Organization
User Authentication
Explore
API Reference
Integrations
Oct 08

5:15 PM - 5:15 PM UTC (0min duration)

Degraded API

Our risk assessment API was degraded from 13:48 to 13:53 BRT.

1 update
Impacted:
APIs

September 2025

Sep 26

12:13 PM - 1:50 PM UTC (1h 37min duration)

Product Dashboard Instability

This incident has been resolved.

4 updates
Impacted:
Product dashboard
Account and Organization
Explore
Integrations
Sep 13

7:45 PM - 9:39 PM UTC (1h 53min duration)

Risk API failing to evaluate some policies

The incident started at 19:06 (UTC), at 20:11 a the majority of 5xx was mitigated and my 21:17 the incident was resolved.

3 updates
Impacted:
APIs