tag:status.incognia.com,2005:/historyIncognia Status - Incident History2024-03-28T15:47:35ZIncogniatag:status.incognia.com,2005:Incident/202721652024-03-20T00:00:57Z2024-03-20T00:00:57ZProduct dashboard maintenance<p><small>Mar <var data-var='date'>20</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>23:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>19:09</var> UTC</small><br><strong>Scheduled</strong> - Incognia product dashboard's authentication system will be undergoing maintenance.</p>tag:status.incognia.com,2005:Incident/203036872024-03-19T18:00:00Z2024-03-19T18:46:34ZIncognia API degraded<p><small>Mar <var data-var='date'>19</var>, <var data-var='time'>18:00</var> UTC</small><br><strong>Resolved</strong> - From 18:06 to 18:07 UTC, an update in the network infrastructure of Incognia's applications caused degradation in the Incognia API.</p>tag:status.incognia.com,2005:Incident/200895562024-03-01T00:00:56Z2024-03-01T00:00:56ZProduct dashboard maintenance<p><small>Mar <var data-var='date'> 1</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>23:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>17:07</var> UTC</small><br><strong>Scheduled</strong> - Incognia product dashboard will be undergoing maintenance. During this time the dashboard will not be available.</p>tag:status.incognia.com,2005:Incident/199242062024-02-08T00:00:56Z2024-02-08T00:00:56ZProduct dashboard maintenance<p><small>Feb <var data-var='date'> 8</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Feb <var data-var='date'> 7</var>, <var data-var='time'>23:30</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'> 6</var>, <var data-var='time'>18:56</var> UTC</small><br><strong>Scheduled</strong> - Incognia product dashboard will be undergoing maintenance. During this time the dashboard will not be available.</p>tag:status.incognia.com,2005:Incident/195026202023-12-22T00:00:00Z2023-12-22T00:36:40ZIncognia API degraded<p><small>Dec <var data-var='date'>22</var>, <var data-var='time'>00:00</var> UTC</small><br><strong>Resolved</strong> - The Incognia API experienced degradation, resulting in HTTP 5xx errors for some API calls from 8:57 PM to 9:18 PM.</p>tag:status.incognia.com,2005:Incident/189814262023-12-06T06:01:01Z2023-12-06T06:01:01ZAPI and Dashboard Maintenance<p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>06:01</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 6</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>17:56</var> UTC</small><br><strong>Scheduled</strong> - Scheduled maintenance for our systems, including the API and Dashboard.</p>tag:status.incognia.com,2005:Incident/189814222023-12-05T06:00:00Z2023-12-05T06:00:00ZAPI and Dashboard Maintenance<p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 5</var>, <var data-var='time'>03:00</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>17:55</var> UTC</small><br><strong>Scheduled</strong> - Scheduled maintenance for our systems, including the API and Dashboard</p>tag:status.incognia.com,2005:Incident/189813912023-12-04T06:00:02Z2023-12-04T06:00:02ZAPI and Dashboard Maintenance<p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>06:00</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'> 4</var>, <var data-var='time'>03:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>31</var>, <var data-var='time'>17:51</var> UTC</small><br><strong>Scheduled</strong> - Scheduled maintenance for our systems, including the API and Dashboard.</p>tag:status.incognia.com,2005:Incident/189259722023-10-25T18:00:01Z2023-10-25T18:00:01ZDashboard is unavailable<p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>18:00</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>17:41</var> UTC</small><br><strong>Monitoring</strong> - The Incognia Dashboard is degraded due to an outage in the third-party service we use: Cloudflare</p><p><small>Oct <var data-var='date'>25</var>, <var data-var='time'>17:29</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.incognia.com,2005:Incident/187420542023-10-10T11:00:00Z2023-10-10T11:31:13ZIncognia API degraded<p><small>Oct <var data-var='date'>10</var>, <var data-var='time'>11:00</var> UTC</small><br><strong>Resolved</strong> - Incognia APIs experienced a temporary decline in performance, attributed to an issue within our data consumer system.</p>tag:status.incognia.com,2005:Incident/183366342023-09-01T00:20:19Z2023-09-01T00:20:19ZProduct dashboard maintenance<p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>00:20</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Sep <var data-var='date'> 1</var>, <var data-var='time'>00:01</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Aug <var data-var='date'>31</var>, <var data-var='time'>15:35</var> UTC</small><br><strong>Scheduled</strong> - Incognia product dashboard will be undergoing maintenance. During this time the dashboard will not be available.</p>tag:status.incognia.com,2005:Incident/179006512023-07-19T14:10:00Z2023-07-19T14:20:48ZAPI responding 5xx<p><small>Jul <var data-var='date'>19</var>, <var data-var='time'>14:10</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p>tag:status.incognia.com,2005:Incident/177813382023-07-06T18:26:35Z2023-07-06T18:26:35ZAPI latency is degraded<p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>18:26</var> UTC</small><br><strong>Resolved</strong> - The API is fully operational without latency issues.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>16:40</var> UTC</small><br><strong>Update</strong> - We are continuing to monitor for any further issues.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>16:40</var> UTC</small><br><strong>Monitoring</strong> - The API is now fully operational and the latency is normalized. We are monitoring the application.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>15:41</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.incognia.com,2005:Incident/177805712023-07-06T14:23:17Z2023-07-06T14:23:17ZAPI latency is degraded<p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>14:23</var> UTC</small><br><strong>Resolved</strong> - The problem has been identified and the latency is now normalized</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>14:18</var> UTC</small><br><strong>Update</strong> - We are continuing to investigate this issue.</p><p><small>Jul <var data-var='date'> 6</var>, <var data-var='time'>14:17</var> UTC</small><br><strong>Investigating</strong> - We are currently investigating this issue.</p>tag:status.incognia.com,2005:Incident/177749592023-07-05T09:30:00Z2023-07-05T23:07:28ZIncognia APIs unavailability<p><small>Jul <var data-var='date'> 5</var>, <var data-var='time'>09:30</var> UTC</small><br><strong>Resolved</strong> - The incognia APIs have been temporarily down by a few minutes due to an issue with resource allocation on our ALB.<br /><br />The issue had already been identified and fixed and the APIs are already fully operational.</p>tag:status.incognia.com,2005:Incident/175642832023-06-13T20:55:57Z2023-06-13T20:55:57ZDegraded performance on dashboard<p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>20:55</var> UTC</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>20:55</var> UTC</small><br><strong>Monitoring</strong> - Our provider is back online and we are monitoring our recovery.</p><p><small>Jun <var data-var='date'>13</var>, <var data-var='time'>20:16</var> UTC</small><br><strong>Investigating</strong> - We are experiencing degraded performance on the dashboard due to an outage on one of our providers. The issue is being monitored and we will provide further updates when available.</p>tag:status.incognia.com,2005:Incident/167865222023-04-08T00:38:00Z2023-04-08T01:53:51ZIncognia APIs were impaired during 10 minutes due to a deployment issue<p><small>Apr <var data-var='date'> 8</var>, <var data-var='time'>00:38</var> UTC</small><br><strong>Resolved</strong> - The issue is fixed.</p>tag:status.incognia.com,2005:Incident/167681782023-04-06T04:00:00Z2023-04-06T16:29:25ZWebhooks impaired<p><small>Apr <var data-var='date'> 6</var>, <var data-var='time'>04:00</var> UTC</small><br><strong>Resolved</strong> - Our Incognia Onboarding API V2 and Webhook features was impaired during 4 hours due to a hardware degradation of our cloud provider</p>tag:status.incognia.com,2005:Incident/164052412023-03-09T17:30:00Z2023-03-09T19:34:03ZIncognia API degraded<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>17:30</var> UTC</small><br><strong>Resolved</strong> - During an upgrade, our APIs had degraded performance due to bug in our delivery system.</p>tag:status.incognia.com,2005:Incident/164055922023-03-07T20:04:00Z2023-03-09T20:05:02ZIncognia API degraded<p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>20:04</var> UTC</small><br><strong>Resolved</strong> - Our APIs had degraded performance due to an issue with Java bundle. It was automatically resolved thanks to canary rollout.</p>tag:status.incognia.com,2005:Incident/152895522022-12-17T01:29:05Z2022-12-17T01:29:05ZAPI Maintenance<p><small>Dec <var data-var='date'>17</var>, <var data-var='time'>01:29</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>01:15</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Dec <var data-var='date'>16</var>, <var data-var='time'>01:04</var> UTC</small><br><strong>Scheduled</strong> - Incognia API will be undergoing maintenance. During this time the APIs remains operational, but response time can increase.</p>tag:status.incognia.com,2005:Incident/150919382022-12-11T01:00:00Z2022-12-13T21:33:06ZIncreased response time and unknown-risk assessments<p><small>Dec <var data-var='date'>11</var>, <var data-var='time'>01:00</var> UTC</small><br><strong>Resolved</strong> - One internal component failed, leading to an increase in the API's response time and an increase in the unknown-risk responses during this period. The affected endpoints are:<br />- /v1/user/:id/status<br />- /v1/user/:id/trusted-location<br />- /v2/onboarding/signups<br />- /v2/onboarding/signups/:id<br />- /v2/authentication/transaction</p>tag:status.incognia.com,2005:Incident/139440842022-11-29T22:15:53Z2022-11-29T22:15:53ZEmergency Maintenance<p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>22:15</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>16:23</var> UTC</small><br><strong>Update</strong> - During the maintenance, it is expected APIs to continue fully operational, but response time can increase.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>16:16</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>16:15</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Nov <var data-var='date'>29</var>, <var data-var='time'>16:12</var> UTC</small><br><strong>Scheduled</strong> - We are working in emergency maintenance due to hardware malfunction.</p>tag:status.incognia.com,2005:Incident/122630652022-10-19T11:22:33Z2022-10-19T11:22:33ZInfrastructure changes<p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>11:22</var> UTC</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>11:19</var> UTC</small><br><strong>Verifying</strong> - Verification is currently underway for the maintenance items.</p><p><small>Oct <var data-var='date'>19</var>, <var data-var='time'>11:07</var> UTC</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>19:27</var> UTC</small><br><strong>Update</strong> - We will be undergoing scheduled maintenance during this time.</p><p><small>Oct <var data-var='date'>18</var>, <var data-var='time'>19:25</var> UTC</small><br><strong>Scheduled</strong> - Internal infrastructure maintenance</p>tag:status.incognia.com,2005:Incident/121045522022-10-16T16:18:41Z2022-10-16T16:18:41ZWebhooks partial outage<p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>16:18</var> UTC</small><br><strong>Resolved</strong> - Processing messages on continuous assessment solution was fixed, and webhooks is fully operational.</p><p><small>Oct <var data-var='date'>16</var>, <var data-var='time'>00:44</var> UTC</small><br><strong>Investigating</strong> - The continuous assessment solution is not working as expected, and webhooks might not be sent.</p>